To enquire about warranty or returns, please use the Contact Us page, and include your order number in the subject line.
1.0 We offer a satisfaction guarantee on all our products. We will replace or refund your purchase costs on faulty goods or items supplied incorrectly. Return of goods is your responsibility, however once they have been returned and inspected, if they are found to be faulty or incorrectly supplied, we will also refund your postage costs.
1.1 We the Seller (Cartridge Refills) warrants to the Buyer that the Goods supplied are believed to be free from defects of workmanship and materials and subject to clause 1.3, 1.4 and 1.6, replace or, at its own option, repair the Goods purchased by the Buyer found to be defective within 30 days of the date of the relevant invoice, where such defects are as a result of faulty materials or workmanship (“Defective Goods”).
1.2 In the event of any claim presented under warranty and found under investigation by the Seller to either be outside the scope or duration of this warranty or the fault being unconfirmed, then the costs of such investigation or repair must be born by the Buyer.
1.3 The Seller is not liable at any time for damage or defects in the Goods caused by improper use, abuse, mismanagement or by using the Goods outside the specifications detailed in any manuals and/or documentation relating to the Goods or outside the specific application of the Goods.
1.4 The warranty must not be assigned without the prior written consent of the Seller.
1.5 Subject to clause 7, except as otherwise provided for in this clause, the Seller makes no other representations or warranties and expressly excludes the same whether implied, or otherwise especially as to quality or fitness of the Goods for any particular purpose.
1.6 The Seller’s liability pursuant to this clause is subject to and conditional upon the following:-
(a) The Seller will replace or credit the purchase price of any Defective Goods.
(b) Defective Goods must be returned by the Buyer in the original cartons with all pieces, packing materials, accompanied by a copy of the relevant invoice.
(c) Defective Goods must be returned within 30 days from the purchase date.
(d) The Buyer must pay for any freight costs relating to the return of the Defective Goods. All Defective Goods must be sent to 19 Third Avenue, BONNY HILLS, NSW 2445, or direct to print manufacturers as directed, if on return the item is found to be faulty, we will happily refund your return postage costs.
(e) Unless otherwise specified, the purchase price of the Defective Goods will be credited against the Buyer’s account unless the Buyer expressly re-orders a replacement.
(f) The Buyer must pay for any collection and return freight costs for any Defective Goods which are not accepted by the Seller as Defective Goods, such as refilled, altered or damaged items.
(g) The Buyer must provide the following:
(i) A clear and accurate fault description; and
(ii) A print sample.
(h) If a technician is involved with the repair of any Defective Goods, the following documentation must be provided in writing:-
(i) Confirmation that the repairer is an authorised service agent for the brand or machine in question;
(ii) Full technician’s report (written and signed) including the following:-
(iii) A detailed description of how the fault occurred;
(iv) What role (if any) the Defective Goods played in any fault.
(i) All technician documents must be approved by the Seller before any credits will be issued.
(j) Any Defective Goods returned without an approved return authority number will not be accepted and may be returned to the Buyer at the Buyer’s expense.
(k) If immediate replacement is required before the Defective Goods are returned, or received by the Seller, any replacements must be paid for before being sent. The Buyer will be reimbursed upon receipt of the Defective Goods
(l) Any credit given by the Seller pursuant to clause 11.6(a) must be used by the Buyer within 12 months after the date the Seller gives the credit or otherwise the credit will be cancelled.
2. Seller’s Liability
2.1 Except to the extent by law relating to this Terms & Conditions of Trade, it is not lawful to exclude such liability, the Seller is not liable to the Buyer for any loss or damage arising directly or indirectly in connection with the Goods, their use or otherwise.
2.2 Notwithstanding the generality of 2.1, the Seller expressly excludes liability for consequential loss or damage, included but not limited to the loss or damage to any other equipment or property (whether or not the same may be in the Seller’s care, custody or control), or for loss of profit, business, revenue, good will or anticipated savings.
2.3 In the event that any exclusion liability in these Terms and Conditions of Trade is held to be invalid for any reason, and the Seller becomes liable for loss or damage that may be limited or capable to be limited in law, such liability is limited to the price of the Goods supplied to the Buyer.
3. Copyrights, Patents, Trade Marks and other intellectual property rights
3.1 The Buyer acknowledges that any and all of the trade marks, copy rights, patents and other intellectual property rights used or subsisting in or in connection with the Goods in which the Seller or the respective manufacturer, developer or third party has an interest remain the sole property of the Seller or such manufacturer, developer or third party. The Buyer must not during or at any time in any way question or dispute ownership.